Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Call back- need a time

I really feel there should be some expectation set for a time that you will receive a call back within. On school runs and working means it is a bit stressful knowing you will get a callback, but not when. I feel within 2 hours is a reasonable timescale and know of other surgeries that operate like this.