Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Excellent, welcoming.

With apprehension I attended for my first ever colonoscopy, I did not need to worry. The nurses and doctor were excellent, they made you feel very at ease and comfortable, explained everything and were very reassuring throughout the whole visit, especially while the procedure took place. The whole visit was over and done with in just over an hour, I could not have asked for more. Thank you, you were great.