Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Medical Centre


Delightful staff

I am always greeted so nicely on the telephone by the staff there. I am sure they have to deal with some challenging situations, but they are always so pleasant when I call. I tend to be around 10th in the queue, but it goes down really quickly in the morning. I am unable to use online systems, but as the telephone works so well for me that does not frustrate me.