Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Grove Surgery


Lack of organisation

Appointments are very difficult to get. Repeat prescriptions not always ready for collection within the two working days as promised on their website. Had a medication changed without actually being seen by the doctor but informed by letter following a cost review by South Norfolk Clinical Commissioning Group. The medical staff work exceedingly hard and excellent when you see them but are clearly hard pressed under the current economic and government constraints.