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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Dental Practice



Stopping NHS service for children

I was extremely disappointed to learn that this dental practice will no longer be seeing children as NHS patients as they have made the decision to stop their NHS contract. I was told that it would be my final appointment for my 14-year old son and we would have to be a private patient in future or find another NHS dentist. The decision had already been made and we were only informed face to face in our check-up, there has been no other communication to patients which is appalling. How can a dental practice just decide to stop their NHS contract without any consultation with patients?

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