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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Pharmacy



Covid jab for disabled husband

My husband walks with a rollator and has bad balance problems. The access to the pharmacy is very narrow and slightly sloping, followed by a sharp turn. The room was so small that he couldn't turn round and had to try to reverse out into the queue of people which he found extremely stressful. I cannot understand why Guildhall Pharmacy seems to be the only local one for Covid jabs when it's so unsuitable for disabled people. My husband was only able to have a flu jab at his surgery; my surgery gave me both flu and Covid at the same time, which was so much better. I am not complaining about Guildhall Pharmacy, just about the fact that there's no suitable location for the disabled.

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