Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Guildhall Surgery


Poor communication & treatment

Difficult to get through on telephone. Tried several times , often wait upto half hour for an answer. Had symptoms of urine infection. Told to take sample to GP. Told I would get a call as an infection was suspected from sample. No call from GP, but pharmacy told me prescription to collect. Started on antibiotics. Rang surgery week later as still have symptoms of UTI. They had no record of testing my urine or sending it away to lab. A week wasted in trying to get me on correct treatment. To get another appointment with GP I have to wait another 2 weeks.