Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Great improvement lately

I've definitely noticed a great improvement with the surgery lately. It's easier to get through on the phones, previously there were very long waits which was very frustrating. This morning I called 1 hour ago and was given an appointment with the doctor straight away which is wonderful. The staff are all great, friendly and supportive and I can get to see the doctor whenever I need to, it works very well.