Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Guildhall Surgery


Poor

Sent an econsult explaining difficulty in swallowing. Received a phone appointment in 3 weeks time. Duly received call. Dr unaware of my econsult. Almost admonished me for not phoning in for an urgent appointment! She said that econsult is only looked at by administration so i should have known it was an emergency and phoned in.! She referred me to endoscopy that v day and im having a camera tomorrow.