Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Guildhall Surgery


Urgent appointments are fine to get

It is better than it was but one receptionist does treat you a bit like a child. It did seem a bit odd when we were asked to call the reception team when we were in the surgery already during covid! Appointments for urgent issues are fine to get but I don't feel that some of the questions reception ask are necessary to get an appointment. Does the sign that says ask reception before using the toilet need to be there?