Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Good follow up

The follow up and referrals have been good and I'm happy with the doctors here but it is a shame they have lost the doctors that were here. Considering the situation they are doing well and its not bad to get through on the phone. I don't particularly like the phone consulations as I don't feel the staff always get the full picture.