Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Long waits on the phone

To get a small child seen has always been good and they are always seen quickly and I do prescriptions online now which is much easier to do. The phones are busy and you do have to wait a while and when you get through staff are not always as helpful as they could be. Confidentiality is an issue in the reception area as you can hear everything being discussed.