Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Helpful staff

No problems getting to see a nurse, I call the surgery and the helpful staff arrange the appointment for me. I have a really fantastic doctor and I've seen them for many years, who's great, and I like that I can see them most of the time as they know me well. It would help to have more evening appointments, especially for those who work.