Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Good staff

I've been asked to come in for a review with the nurse today so the appointment was fine to arrange. It has got busier and is more tricky to get appointments since the closure of the other practice but it is still good. I have had some issues with prescriptions, where old items were given and not the requested items. Asthma care for our child has all been on the phone and since diagnosis we've not had a face to face appointment, even though we've had A&E visits.