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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery



Alright surgery

Triaging does mean that you don't always get to see the right person. I've had instances when I've seen one person only to be told they couldn't deal with the issue and that I would need to see a doctor. I've also expected to receive a call back but it didn't happen so there are a few issues. It's now 6 weeks later and I'm now seeing someone to hopefully get things addressed. Communication with Addenbrookes has been difficult and has resulted in my medications being stopped when they haven't received letters from the hospital as they haven't seen the latest blood results. Because they do not see the results they then request the bloods to be done again which seems crazy.

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