Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Guildhall Surgery


Challenging

There have been no appointments for two weeks when I've called for routine issues, so I do find it more difficult and it is challenging to get that type of appointment. The concern I had was that for urgent issues the appointments wouldn't be available however this morning I was given a call back and then appointment virtually straight away.