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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery



Has improved

It's a good surgery and has improved. Access to both GP and nurse appointments has been fine although the only thing that could be changed is how far ahead you can book B12 injections. The system doesn't allow the nurse to book the next appointment when you see them so I have to remember to book it my self .

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