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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery



Lovely surgery

Had to wait a couple of weeks to see the nurse but now they book follow up appointments each time I see them which works very well. The nurses are really kind and the reception staff have been very good, it really is a lovely surgery. It would be nice to have a board showing who the GPs and other staff are now.

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