Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Great

Friendly, efficient and quick to get appointments. I prefer arranging appointments online but I'm happy to phone the surgery too and I like to receive the text message confirming the time of the appointment. Generally I've been given appointments straight away and with the appropriate member of the team after speaking to the care navigators. The changes to the surgery have made it more accessible and doctors and nurses are friendly and professional.