Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Very happy

After speaking to the receptionist I was given an appointment with the correct member of the team for the issue I had and I was happy with how the receptionist handled the conversation. Its a proactive surgery and the diabetic care I receive has been very good, I've been given lots of information and leaflets. Prescriptions are quick to sort out via the surgery, 2 days and the medication is ready for collection at the pharmacy.