Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Good

I've had no issues getting appointments and I've been happy with how staff have dealt with the situation. I had a quick appointment after talking on the phone which is great. It would be helpful if there was a notes section on the app when ordering prescriptions as I have to bring in a hard copy when going on holiday as I can't add information like we're going away and will need the prescription slightly early for example.