Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Very pleasant staff

Able to get appointments and don't have to wait long on the phone, even when calling later in the day. The staff are very pleasant and I have had good continuity with the GPs. Sometimes appointments feel tight for time and it can be difficult to know if issues are related as you can only discuss one issue at a time.