Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Not proactive

Not having a doctor is a major issue as there is no continuity or proactive approach. To get help has meant long waits, 3 for the pharmacist and then four to see the GP. The support and attention to detail by the nurse has been wonderful but I do feel that there is a barrier to getting information through to the doctors when you talk to reception. Rather than contacting me about medication that had been sent by the hospital for me they just returned it to them causing more issues and delays.