Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Difficult

When I last called in an afternoon I was told there was nothing available for weeks or I could call in the morning . I then asked multiple times at what time I should call but the member of staff for some reason wouldn't say. In the end I suggested 8am and the response was I wouldn't we don't start answering until 8.30. I did get an appointment I just felt that it was unnecessary to be so rude about it.