Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Ok at the moment

Sometimes it is hard to get an appointment but they are pretty responsive. Staff took all the information and spoke to a GP about the issue I had and quickly got me an appointment. Clinical staff have been pretty good, it's a shame you don't see the same person so you do have to repeat your story.