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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Guildhall Surgery



Great

It is great here, I've had no problems at all. The check in screen does seem to ask the same questions each time, suggesting the information isn't recorded when the questions are asked. I've also noticed that on the NHS app there are only mental health triage appointments available.

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