Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Wonderful

Its a very good surgery and normally able to get appointments when I've needed them. Prescription requests work well but it would be great if you could request non regular items on the NHS app too. My reviews have been done on time, the process has been drawn out a little and I wasn't told I needed to do a BP reading or when I should come in. When I showed interest in the PPG I never heard back.