Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Excellent service

I was away from home in Aldeburgh and the surgery when my husband rang to tell me that the surgery had rung and needed me to ring back. I rang my surgery and they told me that the antibiotics i was taking were not appropriate for me and i should stop taking them. They would replace them with different ones and represcribe. They got in touch with a pharmacy in Aldeburgh who got my medication ready for me. The surgery gave me directions to the pharmacy and i collected it 20 minutes later. The pharmacy also disposed of my old medicine. I'd started off feeling perplexed but the whole experience was excellent.