Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Guildhall Surgery


Everything has been good for years.

Everything has been good for years for me here. There has been a change though. The reception staff now try to persuade me to see a pharmacist rather than have a GP appointment. That doesn't work well for me. I work as a carer and my employer requires me to see a doctor not a pharmacist.