Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guildhall Surgery


Very difficult to make an appointment with GP

Covid has been going on for 17 months. Why do patients have to stand in the path to knock on a window to get the receptionists attention? All correspondence and communication, however personal, is made public to those who are waiting in line. It's degrading and lacks any respect for privacy & dignity to be treated in this way.