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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hadleigh Boxford Group Practice Pharmacy



Can be stressful reordering prescriptions

The whole process of re-ordering repeat prescriptions can be frustrating and stressful here. If I put in the repeat prescription too early they just ignore it but do not actually tell you that they have ignored it! I have actually had an occasion when I have come away without medication, this is not acceptable. I really do need a longer time frame to order. Another point I would like to make is if you would like to make an appointment with the Clinical pharmacist to discuss a question about medication you have to go via the GP reception which seems a rigmoral, could this not be done via the direct dispensary line rather than the main GP reception?

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