Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Hardwicke House Group Practice Pharmacy


Crazy

Trying to get antibiotics in medicine form. On hold for 15 minutes. To be asked where has stock? Didn't know I had to ring pharmacy to find out before I called the doctors. 3rd call found some in stock called back to docs another 15 minutes on hold. Surely in this day an age the pharmacies and doctors could have an email update of the current stocks. I appreciate this is an unusual situation. The pharmacist are mad busy without answering additional calls and the wait times at the docs are going to be increased as a result. Seems an awful lost of wasted time on professionals and me as a parent. Spent nearly 45 mins trying to get this sorted when it just feels like communication between the doctors and chemists could resolve all of this!.