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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Group Practice Pharmacy



Doctors great, reception staff awful

Having held for 20 minutes in the queue, I got through, before I opened my mouth she said I must put you on hold, and 5 minutes later I was cut off. This has happened on at least 3 occasions! The reception staff are also rude and abrupt! They desperately need some proper training, abysmal!!!

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