Poor reception service excellent nursing care
On arrival I was asked to wait, as I was 10 minutes early, which was understandable. However, I was then left outside (I had walked, so had no car to wait in) for 15 minutes after this time. During this time on the rain, 3 members of staff saw me. 1 acknowledged me and told me their colleague would be with me shortly. Eventually, when my appointment was 15 minutes overdue I asked a member of staff how much longer I had to wait. She seemed oblivious to the fact that I had been waiting despite seeing me earlier. Eventually, I was let in, saw the nurse and left. I resent being spoken to in in a rude manner for example when asked to give my name I was addressed with 'name'. These people are the face of the NHS, and are creating a poor experience before even getting through the door.