Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Econsult works well

I find using econsult great, it's much easier to use and a great alternative to calling the surgery, having said that it wasn't working this morning. I'm happy to see any of the clinicians as the care you get when here can't be faulted, the only issue is if you have to call the surgery as the phones are very busy.