Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Econsult has its place

For certain issues econsult has it's place but at times it is more appropriate to call the surgery. Generally I'm happy with the surgery and being able to get help when it is needed. At times reception can lack a little empathy and it does feel that they can't wait to get you off the phone, it can vary a little at the different surgery sites.