Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Nurses are great

I've been on the phone up to 40 minutes waiting to get through and talk to reception. I understand that staff are stressed but they can come across as a little sharp at times. I know they have to ask why I need an appointment but the way in which it is asked is almost a barrier. By just saying I'm sorry but I need to ask ..... is much softer and feels very different to, why do you need an appointment? I do find it hard to hear the patients being called via the intercom especially if you sit in the smaller area by the internal door. The nurses here are great, I really rate them.