Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Staff brilliant

Staff here are brilliant but it is difficult to get appointments and getting through on the phone which is the biggest problem as you have to keep calling back as you can't even join the queue. Today I got an emergency appointment easily with a doctor but in the past it's not been easy. I have had great ongoing support from a number of individual doctors, with regular call backs each week for a month though.