Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


I spoke to a Doctor on the telephone.

I was welcomed from a polite receptionist on the phone in which I asked for a call back from the Doctor. I was called back shortly after by a Doctor who was polite and courteous on the phone and really listened to me. I had an overall great experience from this doctor and will be asking to be treated by her going forward.