Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Whole system is busy

I was 38th in the queue and it took 45 mins to get through. I was told there were no appointments available but I said I really needed an appointment. The whole system is very busy and when I've used econsult it just throws you out and tells you to call anyway. I'm not a fan of care navigators asking all the questions either.