Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


No problems

Although the phones are busy I've been able to get appointments when I've needed them. I've had phone consultations followed by a face to face appointment and this worked very well. I've found that the discussions have been handled well and staff listen and don't judge. The only issue is that appointments at Great Cornard are very restricted so I've had to come here for most appointments which is more difficult as I don't drive.