Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Care and treatment good

I've never had a problem with the care and treatment I've received from GPs but the process to get appointments is difficult when calling at 8am and you have to work. I work out of the area so when appointments are on the day I'm not near by when they invite me in for an appointment. It also shouldn't be necessary to take the day off for non urgent matters. However, I have just been told that I can now book 2 or 7 days in advance which is more flexible and an improvement.