Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Good but

Reception are wonderful, really helpful. I have had to chase with a few things the doctors are meant to have done like a referral which wasn't done. I can't take my phone in to work or do an econsult during work hours which makes it very difficult contacting the surgery or receiving a call back. It would help if when the doctors call back they could leave a message to say they'd called. The pharmacist who did my medication review was great and very helpful but to get a blood test meant a two week wait.