Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Reception helpful

I'm a light user of the service but I have noticed that it does take a bit more time to go through the process. The phones can be busy if calling first thing for an on the day but calls later on to book an appointment in advance aren't to bad. Mainly having face to face appointments but with different GPs and I would prefer better continuity. Most of the time I'm happy with care and treatment but when staff say different things can be worrying. There are no issues withstand on reception they are always helpful no matter who you see.