Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Absolutely fine

Can get in virtually straight away or with in a good time depending on the issue and I've found that telephone consultations have worked really well and have then led to face to face appointments. The care and treatment staff provide is very good and it really doesn't matter who you see. The reception team are good to deal with and when I've completed an econsult the system has worked well and resulted in an appointment with in 24 hours.