Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Don't like telling reception

I was 49th in the queue on the phone and in the past I've not been able to get appointments and I've not been offered alternative support, however, more recently I did get a face to face appointment even when I was 49th in the queue which is better. I really don't like having to tell the receptionist why I need an appointment and would prefer to just say I need one.