Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Good

I'm a newish patient and after a phone call with a doctor they arranged for me to have a face to face appointment. The doctor listened well and arranged a follow up appointment. I contact the surgery by phone to arrange appointments and most the time everything has been great but one time I did feel that the reception team could've dealt with the issue differently.