Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Reception are helpful

I feel get an appropriate appointment when calling in, it can take some time to get through but it's not too bad really. Reception staff are really helpful but I do feel a face to face consultation would be better in some circumstances. The only thing I'd like to change is possibly the music on the phone line when you're waiting, something more calming would be nice.