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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Hardwicke House Practice Group - Hardwicke Surgery


Not enough options to contact GP or surgery

Telephone lines impossible to access, especially on a Monday. Waited 25 mins until I could go in call queue (No. 18 in queue) trying two different surgeries constantly for those 25 mins and then another 12 mins for a receptionist to answer! on two separate days. All patients advised to call from 8am creating the issue. By the time I did get through on second day no appointments available and told to call back at 12 for duty doctor. No longer the option for online contact and emails sent requesting doctors help for further advice refused as not policy!