Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Hartismere Place


Care UK - Excellent

Mum had excellent care throughout her stay. The staff are kind, caring and always pleasant. My only criticism is that there isn't always someone available to let you in. I have waited up to 20 minutes to gain access which is rather annoying when time is limited by other commitments. Could a different system not be offered? I was once told that it was a "a waste of time ringing the reception bell as no one was there" Not the greeting I expected!